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GDPR Data processing modelComputer processing for managing the professional activity of opticians

Organisation: PrivateSector: Health
This processing model relates to the management of prospects, customers and suppliers; the completion of NHS sight test and optical voucher forms (General Ophthalmic Services) and the submission of claims to the NHS; the traceability of products and participants; and statistical and satisfaction surveys.

Purposes (7)

A purpose is the objective pursued by the setting up of your file. It indicates what the processing of personal data will be used for, its purpose. This purpose must be clear and understandable

1
Supplier management
Legitimate interest
2
Satisfaction surveys
Legitimate interest
3
Product and stakeholder traceability
Legitimate interest
4
Production of statistics
Legitimate interest
5
Lead Management
Legitimate interest
6
Completion of NHS General Ophthalmic Services (GOS) forms and submission of claims to the NHS
Legal obligation
UK GDPR Art. 6(1)(c) and Art. 9(2)(h): contractors providing NHS sight tests must keep patient records and claim payment under the General Ophthalmic Services Contracts Regulations 2008 (England); equivalent rules apply in Scotland, Wales and Northern Ireland.
7
Customer Management
Legitimate interest

Data categories (6)

Personal data is any information relating to an identified or identifiable natural person. A natural person can be identified either directly (eg surname and first name) or indirectly (eg phone number, social security number, email or postal address, but also voice or image)

customer relationship

Data details


Customer correspondence and after-sales servicerequired
Traceability (tracking) of the product sales channelrequired
product returnsrequired
Purchase historyrequired

Data conservation rules

Active base:

For the duration of the customer relationship (prospects: no statutory period; the controller should set a short period after the last contact, e.g. 2 to 3 years, and document it).

Limitation Act 1980, s.5

Intermediate archiving:

Non-clinical customer data: up to 6 years after the last purchase, to deal with contractual claims (Limitation Act 1980, s.5). Clinical data follows the 'health data' rule.

Destruction

Completion of NHS GOS forms and submission of claims

Data details


takeover raterequired
National Insurance numberrequiredsensitive data

Data conservation rules

Active base:

Until the GOS claim has been paid and any query from the NHS payment service has been closed.

General Ophthalmic Services Contracts Regulations 2008, Schedule 1, paragraph 11

Intermediate archiving:

At least 7 years (General Ophthalmic Services Contracts Regulations 2008, Schedule 1, paragraph 11, England); devolved nations apply their own GOS rules.

Destruction

Prescribers

Data details


specialty

Definition

medical specialty

required
Approval number or professional numberrequired
Identityrequired

Data conservation rules

Active base:

For the duration of the professional relationship with the prescriber.

Limitation Act 1980, s.5

Intermediate archiving:

Prescriber details recorded in a patient record are kept for as long as that record (see 'health data' rule). Other prescriber data: no statutory period; up to 6 years after the end of the relationship (Limitation Act 1980, s.5).

Destruction

billing

Data required for invoicing in the context of optician activity

Data details


Soldesrequired
Relancesrequired
Unpaidrequired
Receiptsrequired
discounts grantedrequired
Credit card numberrequired
check numberrequired
Transaction numbersrequired

Data conservation rules

Active base:

Until payment and closure of the financial year.

Intermediate archiving:

6 years from the end of the financial year.

Accounting records: Companies Act 2006, s.388 (3 years for a private company, 6 years for a public company); 6 years to cover contractual claims (Limitation Act 1980, s.5) and HMRC enquiries.

Destruction

customer identity

Data details


Customer coderequired
Emailrequired
Telephone numberrequired
Date of birth

Definition

person's date of birth

required
Name and surnamerequired

Data conservation rules

Active base:

For the duration of the customer relationship.

Limitation Act 1980, s.5

Intermediate archiving:

Identity data linked to a clinical record: kept as long as that record (see 'health data' rule). Other customer identity data: up to 6 years after the last purchase (Limitation Act 1980, s.5).

Destruction

health data

Data details


Data directly related to optical defectsrequiredsensitive data
medical devicesrequiredsensitive data
Products issued

Definition

Products issued by the optician

requiredsensitive data
Adaptation measuresrequiredsensitive data
prescriptionsrequiredsensitive data
Prescriptionsrequiredsensitive data

Data conservation rules

Active base:

For the duration of care (until the patient is last seen).

College of Optometrists guidance on patient records; General Ophthalmic Services Contracts Regulations 2008, Schedule 1, paragraph 11

Intermediate archiving:

10 years after the patient was last seen, even if the patient has since died; for children, 10 years after they were last seen or until their 25th birthday, whichever is later (College of Optometrists guidance on patient records). For NHS sight tests under a General Ophthalmic Services contract in England, records must be kept for at least 7 years (General Ophthalmic Services Contracts Regulations 2008, Schedule 1, paragraph 11). Then secure destruction.

Destruction

Data subject (1)

A data subject is any person whose data is collected, retained or processed by the data processing. e.g. In a recruitement process, any candidate for a position proposed in recruitement management process

  • Customers

Created at:07/08/2023

Updated on:10/05/2026

License: © Creative commons :
Attribution / Pas d'utilisation commerciale
CC-BY-NC AttributionPas d'utilisation commerciale

Nb using:15


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