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disputes","2025-08-10T13:50:15.961321",38,97314,"c9a4f246-6894-48ed-1466-08ddd810dd6e",[],{"subjectCategory":312,"displayName":314,"id":316,"subjectCategoryId":313,"comment":162,"dataSubjectVolumeMax":20,"readonly":21,"purposes":317},{"id":313,"label":314,"ref":20,"dateCreation":315,"dateUpdate":20,"creatorUserId":307,"creatorUser":20,"description":20,"minorConcerned":21,"workflowStepId":308,"workflowStep":20},"3aa33e60-0457-4583-2e2f-08ddd8125011","Policyholders and claimants","2025-08-10T13:50:05.1662553","89209858-aa95-44b0-baa7-4f5affb9c7a0",[],"2025-08-10T13:51:06.0457077","2023-10-09T12:33:20.7208503",[],[322,331],{"purposes":323,"dataRetentionRules":20,"parentId":20,"children":324,"displayName":325,"label":325,"transfers":326,"recipientType":327,"type":328,"jobTitle":20,"id":329,"actorId":20,"actor":20,"areaId":20,"area":20,"description":330,"readonly":21},[],[],"Internal legal and claims handling teams",[],"InternalService","Recipient","75ce3726-997a-4dad-b493-0269a3c2794b","Contract performance and dispute resolution.",{"purposes":332,"dataRetentionRules":20,"parentId":20,"children":333,"displayName":334,"label":334,"transfers":335,"recipientType":336,"type":328,"jobTitle":20,"id":337,"actorId":20,"actor":20,"areaId":20,"area":20,"description":338,"readonly":21},[],[],"Authorised insurance intermediaries & partners",[],"ThirdParty","ab39f19a-3b92-44f9-ba7d-70d78d6fd9a4","Autonomous controllers with separate compliance duties.",[],[341],{"id":342,"key":343,"label":344,"description":345,"legalBasis":346,"legalBasisText":346,"legalBasisDescription":347,"readonly":21},"7fae1269-c7a7-472f-c452-08ddd810dd6e","e4b4bf88-8360-40a5-9ded-13bc7712c924","Claims and litigation management","Claims management refers to situations where the policyholder contests a decision or lack of response from the insurance organization. This involves processing operations that take place in the context of litigation relating to the insurance contract, and which enable the company to establish, exercise or defend its legal rights or the rights of the persons concerned, or to process claims in accordance with mediation procedures. The legal basis for data processing relating to litigation concerning the application of contracts is the performance of the insurance contract.","Contract","Art. 6(1)(b) where directly related to contractual duties.",100,45,0]